DESCRIPTION:
In compliance with its legal obligations, the controller gives its clients and other interested parties the right to make a complaint. This English version is provided for information; in the event of any discrepancy, the Hungarian version prevails.
DATA SUBJECTS:
Anyone who submits a complaint to the controller regarding the controller's conduct.
SOURCE OF DATA:
Data provided voluntarily by the complainant.
PURPOSE OF PROCESSING:
To ensure the right to complain about conduct of the controller that the complainant considers harmful.
LEGAL BASIS FOR PROCESSING:
Article 6(1)(c) of the Regulation - legal obligation: Section 17/A of Act CLX of 1997
PROCESSING PROCEDURE:
Complainants may exercise their right to complain orally or in writing, using any of the controller's contact details. For oral complaints, the controller records the complaint in minutes. The controller processes the complaint and takes action to remedy it without delay.
DATA PROCESSED:
name and address of the complainant
identification
handling and statutory recording of consumer complaints
place, time and method of submitting the complaint, and a detailed description of the complaint
attached documents
the controller's statement of its position on the complaint
signatures of the person taking the minutes and of the complainant (except for complaints made by telephone or other electronic means)
place and time the minutes were taken
unique reference number of the complaint
RETENTION PERIOD:
The controller stores the data on paper. The retention period is 5 years under Section 17/A of Act CLX of 1997.
DATA TRANSFERS:
To the competent consumer protection authority, where required by law (Act CLX of 1997).
