
October 16, 2026
Which process should you digitalise first? A decision framework for CIOs in financial servicesA large financial institution has 50-200 processes that could be digitalised, and every department considers its own the most important. The order is a strategic decision - because if the first project fails, it becomes much harder to win internal support for the next one. This article offers a simple decision framework based on four factors - pain intensity, feasibility, business impact and visibility - illustrated with three concrete examples from an insurer, a bank and a leasing company.